FAQ
What is Nicvya Beauty? Nicvya Beauty is a premium children's beauty and fashion brand offering skin care, hair care, body care, and clothing designed specifically for children.
Are your products safe for children? Our beauty range is intended for children aged 1–14. Check each product label for ingredients, directions and age guidance.
What age range are your beauty products designed for? Our products are designed for children aged 1–14 years.
Do you ship internationally? Yes, we ship worldwide. Shipping times and rates vary by destination.
How long does shipping take? Standard shipping takes 7–14 business days. Express options may be available at checkout.
How can I track my order? Once your order ships, you'll receive a tracking number by email to monitor your delivery.
What is your return policy? We accept returns within 30 days of delivery for unused, unopened items in their original packaging.
How do I initiate a return? Contact us at info@nicvya.com with your order number and reason for return. We'll guide you through the process.
Can I exchange an item? Yes, exchanges are available for sizing or product issues. Contact us within 30 days of receiving your order.
What payment methods do you accept? We accept all major credit cards, PayPal, and Shop Pay.
Is my payment information secure? Absolutely. All transactions are encrypted and processed securely through Shopify Payments.
Can I modify or cancel my order after placing it? Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at info@nicvya.com.
Do you offer gift wrapping? We currently do not offer gift wrapping, but we are working on adding this option soon.
Are your clothing items true to size? Sizing varies by style. Select the size and color on the product page, and check any measurement chart in the product images. Contact info@nicvya.com if you need help before ordering.
How should I care for Nicvya clothing items? Follow the care instructions on the garment label. Care requirements vary by fabric and style.
Do you offer wholesale or bulk orders? Yes, we offer wholesale pricing for qualifying businesses. Contact us at info@nicvya.com for more information.
How do I contact customer support? You can reach us via our Contact page or email us at info@nicvya.com. We respond within 24–48 hours.
Do you have a loyalty or rewards program? We are currently developing a rewards program. Stay tuned by subscribing to our newsletter.
How do I stay updated on new products and promotions? Subscribe to our newsletter at the bottom of our website and follow us on social media.
Are your products available in physical stores? Currently, Nicvya Beauty is available exclusively online at nicvya.com.