Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently only ship within United States.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

How can I track my order?

Accepted Answer

Once your order ships, Nicvya Beauty will email you a tracking number. Tracking information may take 24–48 hours to update. If you still need help, contact info@nicvya.com with your order number.

Question 6

How long does shipping take?

Accepted Answer

Orders are processed within 1–3 business days, excluding weekends and holidays. Estimated delivery after processing is 3–7 business days for Standard Shipping, 2–4 business days for Expedited Shipping, and 1–2 business days for Express Shipping. Delivery times may vary based on the carrier and destination, and shipping charges are shown at checkout.

Question 7

Where do you ship, and how much does shipping cost?

Accepted Answer

We currently ship within the United States. Two delivery options are available at checkout: Standard, which takes 7 to 10 business days for $7.99, and VIP, which takes 3 to 5 business days for $12.99. Shipping is calculated at checkout and shown separately from the product prices.

Question 8

What is your return policy?

Accepted Answer

We accept returns requested within 30 days of receiving your item. Items must be unworn, unused, unopened, in their original condition and packaging, with all tags, seals, and safety stickers intact, and include proof of purchase. Opened or used personal care and beauty products generally cannot be returned unless damaged or defective. Contact info@nicvya.com before sending a return. Approved refunds are issued to the original payment method within 10 business days after inspection. Read the full policy.

Question 9

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 10

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at info@nicvya.com. Orders that have already been processed may not be eligible for changes.

Question 11

What should I do if my item arrives damaged, defective, or incorrect?

Accepted Answer

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact info@nicvya.com immediately. For shipping damage, email us within 48 hours and include your order number plus photos of the item and packaging. Nicvya Beauty will evaluate the issue and offer an appropriate solution, which may include a replacement, store credit, or refund depending on the situation.

Question 12

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay.

Question 13

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Question 14

What payment methods can I use at checkout?

Accepted Answer

You can pay with Apple Pay or Google Pay at checkout. Prices are shown in US dollars (USD). Shipping and taxes, where they apply, are calculated at checkout and shown separately from the product prices.

Question 15

Can I change or cancel my order?

Accepted Answer

Contact Nicvya Beauty immediately at info@nicvya.com with your order number if you need to change your shipping address or request a cancellation. We will do our best to help, but changes cannot be guaranteed once an order has shipped. A cancellation is not confirmed until Nicvya Beauty approves it.

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